The value of ux writing

It happened last year, when I was interviewing for a UX writing position.

After I presented a writing sample in front of a room of people, the sole researcher in the group asked, “Did you test your copy in front of users?”

I winced. No, I didn’t, I had to admit. It would have been great to have worked with a researcher to do some testing, I added, but we didn’t have time for it.

When you can’t test your content in front of real users, does that mean it’s not valuable? Not at all.

Here are several ways you can show your team the value of good UX writing, all without user testing.

1. You follow your company’s content style guide

What this is and why it’s valuable

A content style guide is a document that explains how your company’s customer-facing content should be written. It usually includes rules for grammar, punctuation, terminology, and voice and tone.

Aligning your content to a style guide means it sounds like it’s coming from one voice and one brand. It helps your customers feel confident in your product.

If your company has a content style guide, make sure your content follows it, and that people know you follow it. Before long, your team will see you as the go-to person for the style guide. That’s showing value as a UX writer!

How to show it

If you’re working with existing text, a nice little “before and after” does the trick. If not, you can show a range of different explorations, and then mark the option that matches most closely to your company’s style guide.

For example, let’s say you’re working on a confirmation message, “File saved.” Your content style guide promotes quietly playful content.

You could offer a few suggestions, from conservative to super casual:

File saved.

• File saved, nicely done. ⭐️
• Congrats on saving the file.
• You saved the file. Let’s do a happy dance.
• Yo mad props on saving the file.

You might add a star ⭐️ to “File saved, nicely done” as the one that most closely supports quietly playful. You can then say, “I wrote content that supports our content style guide and uses the voice best suited for our customers.” ✅

2. You write at a lower grade reading level

What this is and why it’s valuable Writing at a lower grade level helps people understand your content faster. Aim for a 7th grade reading level or lower. This also helps non-native speakers.

How to show it Run your text through a tool like Hemingway or readable.io. If your text reads at an 8th grade level or higher, keep tweaking.

Once you’re done editing, you can say, “I rewrote the text at a sixth-grade level, making it easier to read, even for non-native English speaking customers.” ✅

Here’s an example of UI text run through Hemingway.

3. You write scannable content

What this is and why it’s valuable When people read on the web, they’re likely browsing for specific words or phrases that are meaningful to them.

By making your content scannable, you help customers get to the words they need in the fastest way possible. But don’t take my word for it. Read what usability expert Jakob Nielsen says about How Users Read on the Web (this article is 21 years old and more relevant than ever).

How to show it Break long paragraphs into shorter ones. Rewrite short paragraphs as bulleted lists. Add headings to break up content into digestible sections. Show the before and after, and then say, “I made the content more scannable, saving our customers time getting the information they need.” ✅

Here’s an example of making content more scannable.

4. You use words people search for

What this is and why it’s valuable By choosing words that people most commonly use in online searches, you’re showing customer empathy by writing “in their own words.”

How to show it My favorite tool for this is Google Trends, and my favorite example of this is the classic clash of sign in vs log on. Besides the fact that sign in sounds more conversational and less technical than log in, it’s also the term that is more searched on by web users.

Google Trends confirms this. Just screenshot the chart and insert it into your content spec, and say, “I updated the content with terminology people search for the most.” ✅