Where do you go to get inspired?
Short answer: everywhere!
More tangible answer: When using other products with great UX.
Harder to explain answer: When watching others create, no matter the medium. I recently watched a documentary about jazz musicians creative processes 🤯.
Controversial answer: I also get inspired when exploring sites like Dribbble. Though not all the stuff there is rooted in data or standard UX practices, it's nice to see what people create when they push the bounds and explore beyond reason.
What product have you recently seen that made you think this is great design?
This will probably sound very nerdy so a little context, I spent the greater part of three years working solely in the mobile app space. Ever since, I can't see things when I use apps now. For a while, I've been obsessed with the scroll transition on Google's new"ish" app. If you pay attention as you scroll, just as the full Google logo disappears, the search icon transitions to be a "G". Now this is not groundbreaking or experience altering by any means, but I've grown to appreciate the nuance in creating small, tasteful “delight” moments in an experience. I think sometimes we can be so focused on the numbers and big pictures that we forget humans are emotional creatures and a little "oh cool" moment can go a long way.
What pieces of work are you most proud of?
I'd probably have to say the work I'm most proud of is the redesign of the AutoZone Mobile App. Not because it was super innovative, but because it was impactful. The original app had been released in 2010 and was never updated, so a small team and I took the challenge heads on to revamp it. It's the first time I felt a sense of ownership over my work and was able to tangibly see how my role had an impact on not only the business but also in users lives. Bonus was, this project helped support the push to shift towards user centred design as a company.
What design challenges do you face at Dropbox?
This is probably a challenge many large companies face, but large org + multiple products + speedy growth means many designers moving quite quickly. Add to that the virtual environment, it can be difficult to keep up sometimes. You don't really have those bump into each other in the hallway and chat about what you're working on moments. I've personally had to learn to be very intentional about reaching out to co-workers to connect and share. As we settle in to Virtual First, I imagine there will be some bumps. However, there have already been amazing strides from all the work done to build the Virtual First Toolkit to leadership testing out initiatives like cross-functional critiques, so I think the virtual forward future remains pretty bright.